Legal

Refund Policy

Last updated: 28 July 2026

This Refund Policy explains when fees paid for LRX Tech Group products - including LRX One Hive and LRX One Billing - are, and aren't, refunded. It forms part of, and should be read alongside, our Terms of Service and Cancellation Policy. All of our paid plans are subscription plans - we don't offer a free tier.

1.General policy

Fees already paid are non-refundable, except as set out in Section 2 below or where required by applicable law. This applies equally to monthly and annual subscription charges and renewal charges - cancelling partway through a billing period, or choosing not to use the service after paying for it, does not entitle you to a refund for that period. See our Cancellation Policy for when a cancellation takes effect.

2.Charged after cancelling

If you cancelled your subscription in accordance with our Cancellation Policy and were still charged for a billing period starting after that cancellation took effect, that charge was made in error.

You're entitled to a full refund of any charge billed after your cancellation has taken effect. This is the one circumstance under which we proactively refund fees already paid.

3.How to request a refund

To request a refund under Section 2, contact billing@lrxtechgroup.com with your account/organisation name and the date of the charge in question. We review every request and respond within 5 business days.

4.How refunds are processed

Approved refunds are issued to the original payment method used for the charge, via PayFast. Please allow up to 10 business days for the refund to reflect, depending on your bank or card issuer - that final step is outside our control.

5.Contact us

Questions about this policy, or any billing or finance-related matter, can be directed to billing@lrxtechgroup.com.